Legal & Compliance
Complaints Procedure
Last updated: 1 May 2026
Our commitment to you
We aim to provide an excellent service to every customer. If we fall short of your expectations, we want to hear about it so we can put things right quickly. We take all complaints seriously and treat them as an opportunity to improve.
How to raise a complaint
You can submit a complaint through any of the following channels:
- Online form: Use our contact pageand select “Complaint” as the subject.
- Email: complaints@parkingjustice.co.uk
- Post: ParkingJustice Ltd, Complaints Team, [Registered Address], England.
Please provide your name, email address, a description of the issue, and any relevant reference numbers (e.g. your PCN reference or order ID).
Our response timelines
| Stage | Timeframe |
|---|---|
| Acknowledgement | Within 1 working day |
| Initial investigation | Within 5 working days |
| Full written response | Within 15 working days |
| Final response (if escalated) | Within 35 working days |
If you are not satisfied with our response
If you remain dissatisfied after receiving our final response, or if 35 working days have passed without a resolution, you may escalate your complaint to an independent dispute resolution service. We will provide details of the appropriate scheme in our final response letter.
You may also contact the Citizens Advice consumer helpline on 0808 223 1133 for independent guidance.
Vulnerable customers
If you are in a vulnerable situation and require additional support during the complaints process, please let us know. We will do our best to accommodate your needs. See our Vulnerable Customer Policy for more information.
Keeping records
We keep a record of all complaints and outcomes to identify trends and improve our service. All complaint data is handled in accordance with our Privacy Policy.