Privacy & GDPR

Who we are

ParkingJustice Ltd (“ParkingJustice”, “we”, “us”) is registered in England and Wales. We are the data controller for personal data collected through our website and services. If you have questions about how we use your data, contact us at privacy@parkingjustice.co.uk.

What data we collect

• Identity data: Name, vehicle registration number.
• Contact data: Email address.
• Ticket data: Images and details of your Parking Charge Notice.
• Transaction data: Payment records (card details are not stored by us — they are processed by our payment provider).
• Technical data: IP address, browser type, pages visited, referring URLs.
• Communications data: Messages you send us via email or our contact form.

How we use your data

Email marketing

We send marketing emails only to people who have given explicit consent by ticking the relevant checkbox on our website. This consent is recorded with a timestamp. Our marketing emails cover parking charge news, tips, and service updates.

You can withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting us at privacy@parkingjustice.co.uk. Withdrawal of consent does not affect service emails — we will still send you emails necessary to deliver the service you have purchased (order confirmation, template download, assessment results).

We use Mailchimp to manage our email list. Mailchimp acts as a data processor on our behalf under a Data Processing Agreement. Your email address is stored on Mailchimp's servers, which are subject to appropriate safeguards under UK GDPR. You can view Mailchimp's privacy policy at mailchimp.com/legal/privacy.

Cookies

We use strictly necessary cookies to operate the website. We may also use analytics cookies to understand how visitors use the site, but only if you have given consent via the cookie banner. You can change your cookie preference at any time by clearing your browser cookies and revisiting the site.

How long we keep your data

We retain your data for as long as necessary to provide the service and comply with legal obligations. Appeal records are retained for 6 years following the conclusion of your case (in line with the Limitation Act 1980). You may request deletion of your data at any time, subject to our legal retention obligations.

Who we share your data with

We share your personal data only with:

• The parking operator: Necessary to submit your appeal on your behalf.
• Independent adjudicators (POPLA / IAS): If your appeal is escalated.
• Our technology partners: Cloud hosting and data processing providers operating under appropriate data processing agreements.
• Payment processors: For secure transaction handling.

We do not sell your data to any third parties.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (right to be forgotten)
• Object to processing based on legitimate interests
• Request restriction of processing
• Data portability
• Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, please contact us.

Cookies

We use strictly necessary cookies to operate the website and session cookies to maintain your state during the appeal flow. We do not use advertising or tracking cookies. You can manage cookies through your browser settings.

Changes to this policy

We may update this policy from time to time. Significant changes will be notified to registered users by email. The “Last updated” date at the top of this page reflects the most recent revision.