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Private Parking

Keying Error at an In-Store Terminal or Payment Machine

For charges issued because a vehicle registration was entered incorrectly at an in-store terminal or a payment machine, where the driver genuinely used the site and attempted to enter it correctly. One letter covers both a minor keying error (must be cancelled outright under the Code) and a major keying error (capped at no more than £20), so the customer does not have to self-diagnose which applies. Requires the operator to check its own records for a near-match, not only an exact one, citing POPLA's published case studies on keying errors.

What's included

  • Complete letter with all applicable grounds for this charge type
  • All statutory references cited by section, schedule, and paragraph
  • Relevant case law where applicable
  • Modular [DELETE IF NOT APPLICABLE] sections so the letter fits your case
  • Scope note and completion checklist included
  • Instant download as a formatted Word document, ready to complete and send

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UK law. Current case law.

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