University Course Mis-selling Complaint

This one goes to the university, not the Student Loans Company. For a course that was materially different from what you were promised: a missing placement, cancelled teaching that was never rescheduled, accreditation that did not exist, or delivery by a franchise partner you were never told about. Built on the Consumer Rights Act, sets out promise against reality, and asks for a remedy plus a Completion of Procedures Letter, which is what unlocks the independent adjudicator route.

£15

THIS COMPLAINT GOES TO YOUR UNIVERSITY OR COURSE PROVIDER,

NOT TO THE STUDENT LOANS COMPANY.

Follow the provider's own complaints procedure and address it as they

require. Keep the Completion of Procedures Letter safe: you have 12

months from its date to take an unresolved complaint to the OIA.

Self-help template only, not legal advice, and no guaranteed outcome.

For high-value or complex claims, consider independent advice.

[YOUR FULL NAME]

[YOUR ADDRESS LINE 1]

[YOUR ADDRESS LINE 2]

[YOUR POSTCODE]

[YOUR EMAIL ADDRESS]

[YOUR STUDENT ID NUMBER]

[COURSE NAME AND YEARS OF STUDY]

[DATE]

[NAME OF UNIVERSITY OR PROVIDER]

[COMPLAINTS TEAM: ADDRESS AS SHOWN IN THEIR COMPLAINTS PROCEDURE]

Dear [UNIVERSITY OR PROVIDER],

Full letter unlocked on purchase

What's included

Complete letter with all applicable grounds for this charge type
All statutory references cited by section, schedule, and paragraph
Relevant case law where applicable
Modular [DELETE IF NOT APPLICABLE] sections so the letter fits your case
Scope note and completion checklist included
Instant download as a formatted Word document, ready to complete and send

Secure payment via Stripe

Instant download after purchase

UK law. Current case law.

Join the waitlist to be notified when this template is available. Join waitlist →

Template letters are drafted documents for self-representation. They do not constitute legal advice. By purchasing you confirm you have read and accepted our Disclaimer.