Student Loans
Student loan template letters
Wrong repayment plans, deductions below the threshold, payments that never reached the account, and write-offs that never happened. One letter for each way an account goes wrong.
Start with the records request
Most student loan complaints fail because they are argued from memory. Get the account statement, the plan history and the interest breakdown first, then the rest of these letters write themselves around real figures.
Student Loan Records and Subject Access Request
£15Get every record the Student Loans Company holds on you, free, within a month. Send this first: every other complaint is stronger once you have the figures.
Coming at launchOver-Deduction Refund Request
£15For student loan money taken when it shouldn't have been, such as below the threshold or after the loan was cleared. Asks for a refund and an explanation.
Coming at launchWrong Repayment Plan Complaint
£15For when you're on the wrong plan and too much comes out of your pay. Asks for it to be corrected with your employer and the overpayment refunded.
Coming at launchAdvanced Learner Loan Write-Off Request
£15For an Advanced Learner Loan that should have been written off when you finished a qualifying course, but wasn't. Asks for it to be backdated, with redress for the delay.
Coming at launchMissing Repayment Credit Complaint
£15For deductions on your payslips or P60 that never reached your student loan account. Asks for them to be traced and credited.
Coming at launchUniversity Course Mis-selling Complaint
£15For a university course that wasn't what you were promised. Goes to the university, and sets you up for the independent adjudicator if they refuse.
Coming at launchEscalation Pack. Independent Assessor and Ombudsman
£25Two letters for when the Student Loans Company has said no. Takes your complaint to the next independent stage, in the right order so it isn't sent back.
Coming at launchStudent loan repayments are collected under statute. These letters ask for errors to be corrected and money refunded. Do not stop your repayments. Self-help templates and guidance only, not legal advice, and no guaranteed outcome.
Not sure which error you have?
The free guides walk through each one, and several can be fixed yourself at no cost.